Monitor and Control with ConnectedSuite™ Fleet Telematics

The Thermo King ConnectedSuite portfolio is designed to deliver all the critical information your fleet needs to succeed. Monitor and control your truck or trailer refrigeration units for temperature traceability and Food Safety Modernization Act (FSMA) compliance from anywhere in real-time.

ConnectedSuite Asset Connectivity

ConnectedSuite is a collection of Thermo King telematics solutions designed to deliver information that matters to you. Putting this data to work gives you the ability to track and trace individual deliveries across your fleet. With fleet telematics you will be able to demonstrate temperature levels, meet regulatory requirements, and respond instantly to new challenges.

TracKing® Telematics

TracKing® telematics is our core telematics package, which provides real-time cargo traceability and asset monitoring to maximize uptime, optimize fuel usage, and meet compliance needs. This package includes our fleet performance dashboard, readiness score dashboard, and both fuel and maintenance reporting, along with full remote control of your fleet.

TracKing® Pro Telematics

TracKing® Pro telematics includes all the features of the TracKing® telematics package plus diagnostics downloads and our energy usage dashboard, benchmark analytics dashboard, predictive alert notifications, and alarm triage insights. With predictive technology driven by machine learning, TracKing Pro telematics delivers actionable insights that you can use to reduce energy use and increase uptime.

Remote Operating Center

The Remote Operating Center is our top-tier telematics package which includes all the features of the TracKing® Pro telematics package plus 24/7 professional triage, smart routing, and warranty coverage for predicted failures. The Remote Operating Center combines advanced technology with our team of experts to diagnose alarms and implement a prescribed action plan.

Telematics for Your Fleet


Connect and See

Keep an eye on your fleet with real-time connectivity that provides information on reefer status, load condition and asset location. 

Connect and Know 

Connect with one of the ConnectedSuite solutions and know that your fleet is operating compliant and managing risks. 

Connect and Grow 

See the benefits of ConnectedSuite™ through improved uptime, higher utilization and proactive maintenance. 

Fleet Telematics That Fit Your Needs

ConnectedSuite offerings require a monthly subscription. Thermo King offers five service levels, so that you only pay for what you need. Contact us to learn which plan is right for you.

TracKing® Telematics Track & Trace TracKing® Telematics Remote Control TracKing® Telematics Diagnostics TracKing® Pro Telematics Remote Operating Center (ROC)
GPS Location Tracking
Geofence Notifications
Temperature Visibility
Alarm Notifications
Remotely Change Settings
Diagnostics Downloads
Energy Usage & Benchmark Analytics Dashboards
Predictive Alert Notifications
Alarm Triage Notifications
24/7 Professional Monitoring
Smart Routing
Warranty Coverage for Predicted Failures

The Advantages of Data-driven Fleet Operations

 Get real-time access to fleet tracking telematics with TracKing


Temperature Compliance
Use temperature reports and graphs to prove that sensitive cargo was maintained at the desired temperature throughout every point in the journey. 

Asset Security
With door sensor data available on the TracKing® telematics platform, you can record all door openings to keep an eye on temperature and load security.

Cargo Traceability
Track shipment location and condition to know instantly when a delay occurs and to proactively manage expectations. 


Vehicle Uptime
Eliminate unscheduled breakdowns and improve vehicle maintenance. 

Fuel Usage
Maintain visibility to ensure the most fuel efficient mode is consistently used when running loads. 

Thermo King Connect App

Thermo King Reefer Management - ConnectedSuite

The Thermo King Connect app allows you to easily access telematics data from your mobile device.

App features include:

  • View the location of the Truck/Trailer refrigeration unit on a map
  • Send two-way commands
  • View and clear alarms
  • Connect to the reefer over Bluetooth
  • Receive Unit Event Notifications
  • Find and navigate to your closest Thermo King dealer for support and service
  • Access user guides, alarm code information, and manuals
  • Ability to activate and deactivate telematics devices

View refrigeration unit details for both single and multi-temp units including:

  • Set Point
  • Temperatures
  • Alarms
  • Door Status
  • Fuel Level

TracKing® Telematics Release Notes Archive

SB917 TracKing Telematics December Release Notes

Contact us to learn how to deliver smarter fleet operations

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