February 18, 2021
Blue Track by Thermo King Continued Transformation
The elite service model defines service excellence through triage and express services, dwell- time monitoring, real-time updates to customers and extended dealership hours
MINNEAPOLIS, Feb. 18, 2021 – After successful pilot programs launched at dealerships in both North America and Europe, Thermo King, a leader in transport temperature control solutions for a variety of mobile applications, expands its customer-centric service delivery model Blue Track by Thermo King.
Blue Track by Thermo King is the culmination of several years of working hand-in-hand with customers to address their needs, and has been integrated into participating dealer locations throughout North America. Blue Track by Thermo King dealers provide customers standardized and enhanced service offerings that redefine customer service in the transport refrigeration industry.
The transport refrigeration industry plays a critical role in
ensuring the safe and timely delivery of fresh food and medicine to
communities around the world. That is why Thermo King has been
committed to innovating the customer experience for more than 80
years.
“Blue Track by Thermo King is a game changer within the transport
refrigeration industry,” said Edward Corry, presidentowner, Thermo
King of the Southeast, LLC. “Blue Track by Thermo King certified
dealers are committed to delivering a superior level of service that
focuses on what’s most important to our customers – express lane
service, dwell-time monitoring and real-time updates to
customers.”
“A successful service program does not focus on dwell-time alone; it
investigates all possible causes that could lead to a delay getting
back on the road”, said James Marino, executive vice president, Convoy
Servicing Company. “Blue Track by Thermo King enhances every step of
the service process, from arrival to a triage process, to express lane
service and parts availability. It also unites the Thermo King dealers
across the country, giving our customers the same quality and
timeliness of repairs regardless of which location they receive
service.”
More information on Blue Track by Thermo King can be found at thermoking.com/bluetrack
About Trane Technologies and Thermo King
Thermo King – by Trane Technologies (NYSE: TT), a global climate innovator – is a worldwide leader in sustainable transport temperature control solutions. Thermo King has been providing transport temperature control solutions for a variety of applications, including trailers, truck bodies, buses, air, shipboard containers and railway cars since 1938. For more information, visit www.thermoking.com or www.tranetechnologies.com.