MINNEAPOLIS, Feb. 18, 2021 – After successful pilot programs launched at dealerships in both North America and Europe, Thermo King, a leader in transport temperature control solutions for a variety of mobile applications, expands its customer-centric service delivery model Blue Track by Thermo King.
Blue Track by Thermo King is the culmination of several years of working hand-in-hand with customers to address their needs, and has been integrated into participating dealer locations throughout North America. Blue Track by Thermo King dealers provide customers standardized and enhanced service offerings that redefine customer service in the transport refrigeration industry.
The transport refrigeration industry plays a critical role in
ensuring the safe and timely delivery of fresh food and medicine to
communities around the world. That is why Thermo King has been
committed to innovating the customer experience for more than 80
“Blue Track by Thermo King is a game changer within the transport
refrigeration industry,” said Edward Corry, presidentowner, Thermo
King of the Southeast, LLC. “Blue Track by Thermo King certified
dealers are committed to delivering a superior level of service that
focuses on what’s most important to our customers – express lane
service, dwell-time monitoring and real-time updates to
“A successful service program does not focus on dwell-time alone;
it investigates all possible causes that could lead to a delay
getting back on the road”, said James Marino, executive vice
president, Convoy Servicing Company. “Blue Track by Thermo King
enhances every step of the service process, from arrival to a triage
process, to express lane service and parts availability. It also
unites the Thermo King dealers across the country, giving our
customers the same quality and timeliness of repairs regardless of
which location they receive service.”
More information on Blue Track by Thermo King can be found at thermoking.com/bluetrack
About Trane Technologies and Thermo King
Thermo King – by Trane Technologies (NYSE: TT), a global climate innovator – is a worldwide leader in sustainable transport temperature control solutions. Thermo King has been providing transport temperature control solutions for a variety of applications, including trailers, truck bodies, buses, air, shipboard containers and railway cars since 1938. For more information, visit www.thermoking.com or www.tranetechnologies.com.
Specific refrigeration unit maintenance tips to help avoid potential issues that will put a trailer out of service.