24/7 Real-time, remote monitoring
Enabled by TracKing® ConnectedSuite™ and performed personally by Thermo King professionals.
Our revolutionary algorithm can predict many of the most common TRU failures days or weeks before they occur! You’ll have time to make repairs before the next load.
Algorithms can detect…
- Charging system faults
- Low refrigeration capacity
- Fuel system failures
- Diesel engine failures
Two-Way Enhanced Communication/Notifications
The ROC team contacts you when an alarm requires action and tells you what to do next.
Prescribed reactions to every alarm are documented in a database.
Remote Diagnosis and Remediation
When possible, we’ll take corrective actions remotely, or guide drivers through DIY repair steps.
When a TRU urgently needs a technician’s attention, smart routing saves time by directing the driver to the closest dealership that has the time, parts and qualified labor available to complete the work. With over 180 authorized service locations, 500 mobile trucks and 1,000 skilled technicians, Thermo King has multiple options. We’ll recommend the best choice based on both proximity and current capacity to complete the work.
At the dealership, diagnostics and repairs are performed by Thermo King Certified Technicians.
See weekly/monthly fleet reports and access more detailed records via TracKing.
Track events and use the data as your guide to optimize fleet operations.